General Terms and Conditions

These General Terms and Conditions apply to all orders and subscriptions of Casa Tom Tasty. Casa Tom Tasty is an offering from Tom Tasty AG, Seestrasse 513, 8038 Zurich (hereinafter «Tom Tasty»).

The version that applies is the one published on our website at the time of your order. Deviating agreements are only valid if Tom Tasty has confirmed them.

Tom Tasty cooks fresh meals and delivers them to your home as a weekly subscription. You choose a weekly package; the selection of meals is based on your food preferences. You can swap the suggested dishes at any time, skip individual weeks or change your package.

Casa Tom Tasty works with partners. A partner may promote the offer and support residents on site. Your sole contractual partner is Tom Tasty AG. Partners are not contracting parties and assume no obligations arising from this contract. To the extent necessary for care and delivery, data is exchanged with the partner through whom you came to us; for more details, see the privacy policy.

Illustrations of dishes on the website and in documentation are for illustration purposes and are not binding.

Your registration or order is an offer to Tom Tasty. The contract is concluded when Tom Tasty confirms or executes the order.

If you pay by Twint or credit card, the contract is concluded when the first week has been paid successfully. If you pay by invoice, it is concluded with our confirmation once the check under section 5 has been passed.

The subscription runs for an indefinite period and renews automatically for one week at a time. There is no minimum contract period.

The Change deadline: Thursday 18:00 of the previous week (Zurich time) is decisive. Until then, you can swap dishes for the week concerned, skip the week, change your package or cancel the subscription — online in your account or by phone on 044 505 64 11.

After the change deadline, the week is in production. It will be delivered and charged and can no longer be changed or cancelled. This also applies in the event of illness or absence.

A cancellation takes effect at the end of the last week whose change deadline has not yet passed. Weeks that are already closed will still be delivered and charged.

Tom Tasty announces price changes at least four weeks before they take effect. If you disagree, you can cancel your subscription until the changes take effect.

The prices that apply are those displayed on our website at the time of your order. Weekly prices include VAT and delivery; no shipping or service charges are added. Additional dishes and products you select are charged at the displayed price in addition.

Twint and credit card (recommended). You pay for the first week directly when you register. Your payment method is stored securely with our payment service provider Worldline (Saferpay); Tom Tasty does not receive or store complete card details. You agree that Tom Tasty will charge the weekly amount to this payment method after the order deadline of the week concerned. The amount depends on the package you have chosen and any additional products you have selected for that week.

Invoice. Payment by invoice is possible after a prior check. For this check, Tom Tasty sends your name, address and date of birth to CRIF AG, Zurich. If the check is successful, you will receive a monthly collective invoice, payable within 30 days. If the check is not successful, payment by invoice is not possible; instead, you can top up your account in advance or pay with Twint or credit card.

When a payment doesn't work. If an amount cannot be debited or a bill remains unpaid, Tom Tasty will attempt the debit again and inform you. If payment is not made, Tom Tasty may suspend deliveries until the outstanding amount is paid. Statutory provisions apply to default interest and dunning costs.

Tom Tasty may issue vouchers: cash-value vouchers, discounts on deliveries, or goodies, i.e. a free product such as a soup or a muesli. A voucher is redeemed in your account or when completing your order and is then automatically offset against the deliveries to which it applies. Conditions, such as an expiry date or “first order only”, are stated with the voucher.

A gift voucher is offset against the amount of the delivery; any remaining value stays available for subsequent deliveries. Vouchers, discounts and goodies are not refunded in cash and are non-transferable. If a delivery is cancelled or skipped, the voucher used for it becomes available again, insofar as its validity allows. Tom Tasty may block a voucher if it is misused.

Delivery is on Wednesday of the respective menu week, chilled and in insulated packaging. The delivery area covers Switzerland and Liechtenstein.

The shipment will be handed over at your door or deposited according to your instructions. Please ensure that delivery can be received and refrigerated on the delivery day. Tom Tasty is not liable for loss or damage after deposit at a location designated by you.

Delays caused by the transport provider or force majeure are beyond our control. Tom Tasty will inform you as soon as a delivery cannot be made as planned.

The meals are freshly cooked and highly perishable. Please accept the delivery on the delivery day and refrigerate the dishes immediately at 2 to 4 °C. Observe the use-by date shown on the packaging.

If the cold chain is interrupted after handover or the meals are eaten after the use-by date, Tom Tasty accepts no liability.

Because these are fresh, highly perishable foods, there is no right of withdrawal or return. This does not affect cancellation of the subscription under section 4.

If there is any issue with a delivery, please report it to us within 48 hours after receipt via 044 505 64 11 or casa@tomtasty.ch. A photo helps us assess the situation. We seek a fair solution and provide a replacement or credit in justified cases.

Please tell us about allergies and intolerances when you register and keep this information up to date. Tom Tasty takes them into account when putting together your meals. Various ingredients are processed in our kitchen, so traces of other ingredients cannot be completely ruled out. If you have a severe allergy, please call us before ordering.

Tom Tasty is liable for damage caused intentionally or through gross negligence. Otherwise, liability is excluded to the extent permitted by law. In particular, Tom Tasty is not liable for damage caused by third parties, for the consequences of an interrupted cold chain after handover, or for events of force majeure. Statutory product liability remains unaffected.

How Tom Tasty processes your data is described in the Privacy policy. In particular, it covers the transfer of data to the payment service provider Worldline, the credit check by CRIF AG for payment by invoice, and the exchange of data with our partners.

Swiss law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods. The place of jurisdiction is Zurich. Mandatory places of jurisdiction for consumers remain unaffected.