General Terms and Conditions

These General Terms and Conditions apply to all orders and subscriptions of Casa Tom Tasty. Casa Tom Tasty is an offering from Tom Tasty AG, Seestrasse 513, 8038 Zurich (hereinafter «Tom Tasty»).

The version that applies is the one published on our website at the time of your order. Deviating agreements are only valid if Tom Tasty has confirmed them.

Tom Tasty cooks fresh menus and delivers them to your home on a weekly subscription basis. You choose a weekly package; the selection of menus is tailored to your food preferences. You can swap the suggested menus at any time, skip individual weeks, or change your package.

Casa Tom Tasty is created in cooperation with bonacasa. bonacasa promotes the offer and supports residents on site. Your sole contractual partner is Tom Tasty AG. bonacasa is not a contracting party and assumes no obligations arising from this contract. To the extent necessary for care and delivery, data is exchanged with bonacasa; for more details, see the privacy policy.

Illustrations of dishes on the website and in documentation are for illustration purposes and are not binding.

Your registration or order is an offer to Tom Tasty. The contract is concluded when Tom Tasty confirms or executes the order.

If paying by Twint or credit card, the contract is concluded with successful payment of the first week. If paying by invoice, it is concluded with our confirmation after the check according to item 5 has been successful.

The subscription runs indefinitely and renews automatically each week. no minimum contract period.

The Change deadline: Thursday 18:00 of the previous week (Zurich time zone) is decisive. Until that time, you can for the relevant week exchange menus, skip the week, change the package or cancel the subscription — online in your account or by phone at 044 505 64 11.

After the modification deadline, the week is in production. It will be delivered and charged and can no longer be changed or cancelled. This also applies in case of illness or absence.

A cancellation takes effect at the end of the last week whose modification deadline has not yet expired. Weeks that are already closed will still be delivered and charged.

Tom Tasty announces price changes at least four weeks before they take effect. If you disagree, you can cancel your subscription until the changes take effect.

The prices that apply are those displayed on our website at the time of your order. Weekly prices include VAT and delivery; no shipping or service charges are added. Additional dishes and products you select are charged at the displayed price in addition.

Twint and credit card (recommended). For the first week, you pay directly when you register. Your payment method is securely stored with our payment service provider Worldline (Saferpay); Tom Tasty does not receive or store complete card details. You agree that Tom Tasty will charge the respective weekly amount after the order deadline for that week. The amount depends on the package you selected and any additional products you chose for that week.

Invoice. Payment on account is possible after prior verification. For this verification, Tom Tasty transmits your name, address and date of birth to CRIF AG, Zurich. If verification is successful, you will receive a monthly consolidated invoice, payable within 30 days. If verification is not positive, payment on account is not possible; you can instead prepay your account or pay with Twint or credit card.

When a payment doesn't work. If an amount cannot be debited or a bill remains unpaid, Tom Tasty will attempt the debit again and inform you. If payment is not made, Tom Tasty may suspend deliveries until the outstanding amount is paid. Statutory provisions apply to default interest and dunning costs.

Tom Tasty can issue vouchers: value vouchers, discounts on deliveries, or gifts, meaning a complimentary product such as a soup or muesli. A voucher is redeemed in the account or upon checkout and is then automatically offset against the deliveries to which it applies. Terms and conditions, such as expiration dates or «only for the first order», are stated on the voucher.

A voucher is deducted from the delivery amount; a remaining value persists for subsequent deliveries. Vouchers, discounts and goodies are not refunded in cash and are non-transferable. If a delivery is cancelled or suspended, the voucher used for it is released, to the extent its validity permits. Casa Tom Tasty may block a voucher if it is used abusively.

Delivery is on Wednesday of the respective menu week, chilled and in insulated packaging. The delivery area covers Switzerland and Liechtenstein.

The shipment will be handed over at your door or deposited according to your instructions. Please ensure that delivery can be received and refrigerated on the delivery day. Tom Tasty is not liable for loss or damage after deposit at a location designated by you.

Delays caused by the transport provider or force majeure are beyond our control. Tom Tasty will inform you as soon as a delivery cannot be made as planned.

The menus are freshly cooked and highly perishable. Please accept delivery on the delivery day and store the dishes immediately refrigerated at 2 to 4 °C. Observe the expiry date indicated on the packaging.

If the cold chain is interrupted after handover or if the meals are consumed after the expiry date, Tom Tasty's liability is excluded.

Because these are fresh, highly perishable food items, no right of withdrawal or return. Termination of the subscription in accordance with section 4 remains unaffected.

If there is any issue with a delivery, please report it to us within 48 hours after receipt via 044 505 64 11 or casa@tomtasty.ch. A photo helps us assess the situation. We seek a fair solution and provide a replacement or credit in justified cases.

Please indicate allergies and intolerances during registration and keep this information current. Tom Tasty takes them into account when compiling menus. Various ingredients are processed in our kitchen; traces of other ingredients therefore cannot be completely excluded. In case of severe allergies, please call us before ordering.

Casa Tom Tasty is liable for damages resulting from intent or gross negligence. Otherwise, liability is excluded to the extent permitted by law. In particular, Casa Tom Tasty is not liable for damages caused by third parties, consequences of a broken cold chain after handover, and events of force majeure. Statutory product liability is reserved.

How Tom Tasty handles your data is described in the Privacy policy. It describes in particular the transmission to payment service provider Worldline, solvency checking by CRIF AG for payment on account, and data exchange with bonacasa.

Swiss law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods. The competent court is Zurich. Mandatory courts for consumers remain reserved.